The report reviewed the literature on a number of innovative service delivery models, isolating business processes that could be applied more broadly, including marketing strategies (communications, customer orientation, franchising), financing strategies (reduced operating costs, high volume/low cost, cross-subsidization, capital funding, revenue generation), and operating strategies (human resource management, knowledge-development, telemedicine). The authors find that successful organizations tend to innovate across several of these business processes.
Publication & Resource Type:
Working Papers
Year Published:
2009
Main Contact:
Donika Dimovska
Funder(s):
The Rockefeller Foundation
Connected Project:
The Role of the Private Sector in Health Systems
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